🔄 Return, Cancellation & Refund Policy – GEN-ZCART

At GEN-ZCART, we aim to ensure a smooth and transparent shopping experience. Please review our cancellation, return, and refund guidelines below.

❌ Cancellation Policy

1️⃣ Orders can be cancelled only before they are shipped.

2️⃣ Once the product has been dispatched, cancellation through the website will not be possible.

3️⃣ If you need assistance, please contact our support team immediately after placing the order.

🔁 Return Policy

1️⃣ Returns and exchanges are applicable only on select products. Eligibility details are mentioned on respective product pages.

2️⃣ For most products, the standard return window is 7 days from delivery.

3️⃣ The return policy may change without prior notice.

4️⃣ If pickup service is not available at your location, you may be required to self-ship the product to our registered office address.

5️⃣ Return or exchange charges may apply depending on the case.

📝 Important Notes for Returns

✔️ Items must be unused and unwashed (where applicable).

✔️ Products must be returned with original packaging and tags intact.

✔️ Products without original tags or damaged packaging will not be accepted.

✔️ Customized or special-order products cannot be returned or exchanged.

✔️ Return requests must be raised within the specified return period mentioned on the product page.

💳 Refund Policy

1️⃣ Once the returned product is received and inspected, we will notify you about the approval or rejection of your refund.

2️⃣ If approved, the refund will be processed within 5–7 business days.

3️⃣ Refunds will be credited to the original payment method used during purchase.

4️⃣ In case of Cash on Delivery (COD) orders, refunds may be processed via bank transfer after collecting necessary account details.

5️⃣ Shipping charges (if any) are non-refundable unless the return is due to a damaged or incorrect product.

💙 Our Commitment

GEN-ZCART is committed to providing a fair and customer-friendly resolution process. If you have any concerns regarding your order, feel free to reach out to our support team — we’re here to help!